| Electricity companies following the Consumer Care Guidelines will work with you to help access and afford a constant supply of electricity to meet your household’s needs. Depending on your situation, your electricity company could: – provide practical advice on your energy use and how to lower costs – move you to a different or more suitable pricing plan or payment arrangement – link you with a support agency for help. The overall aim is to help you stay connected and avoid a build up of debt, while having access to the electricity you need. Whether you are experiencing difficulties now or can see them coming in the future, talk or respond to your electricity company as soon as possible so they can help you. Are you medically dependent? If you or a member of your household are medically dependent and rely on electricity to prevent serious harm to health, register as a ‘medically dependent consumer’ with your electricity company immediately. |
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